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Privacy Policy

The existence of this Privacy Policy is a concrete commitment from VERONICA THE LABEL to respect and protect all personal data or information of Users of the website http://www.veronicathelabel.id, its derivative sites, and the VERONICA THE LABEL mobile application (hereinafter referred to as the “Site”).

This Privacy Policy (along with the terms of use of the VERONICA THE LABEL site as stated in the “Terms & Conditions” and other information listed on the Site) establishes the basis for the acquisition, collection, processing, analysis, display, disclosure, and/or any form of management related to data or information that Users provide to VERONICA THE LABEL or that VERONICA THE LABEL collects from Users, including Users’ personal data, whether when registering on the Site, accessing the Site, or using services on the Site (hereinafter referred to as “data”).

By accessing and/or using VERONICA THE LABEL services, Users declare that all their data is true and valid, and Users give consent to VERONICA THE LABEL to obtain, collect, store, manage, and use such data as stated in this Privacy Policy and VERONICA THE LABEL’s Terms and Conditions.

Table of Contents

  1. Acquisition and Collection of User Data
  2. Use of Data
  3. Disclosure of User Personal Data
  4. Cookies
  5. User Choices and Transparency
  6. Storage and Deletion of Information
  7. Updates to the Privacy Policy

Acquisition and Collection of User Data

VERONICA THE LABEL collects User data for the purpose of processing User transactions, managing and facilitating the use of the Site, and other purposes as permitted by applicable laws and regulations. The User data collected is as follows:

1) Data submitted independently by the User, including but not limited to data submitted when the User:

  • Creates or updates a VERONICA THE LABEL account, including username, email address, phone number, password, address, photo, etc.
  • Contacts VERONICA THE LABEL, including through customer service
  • Fills out surveys sent by or on behalf of VERONICA THE LABEL
  • Interacts with other Users through messaging, product discussions, reviews, ratings, Resolution Center, etc.
  • Uses services on the Site, including detailed transaction data such as type, quantity, and/or description of purchased products or services, delivery address, payment channel used, transaction amount, date and time of transaction, and other transaction details
  • Fills in payment data when conducting payment transactions through the Site, including but not limited to bank account data, credit cards, virtual accounts, instant payments, internet banking, retail outlets; and/or
  • Uses features that require access permissions to the User’s device

2) Data recorded when the User uses the Site, including but not limited to:

  • Real or estimated location data such as IP address, Wi-Fi location, geo-location, etc.
  • Time-based data for each User activity, including registration, login, transactions, etc.
  • User usage or preference data, including User interactions on the Site, saved preferences, and selected settings — obtained using cookies, pixel tags, and similar technologies that create and maintain unique identifiers
  • Device data, including the type of device used to access the Site, hardware model, operating system and version, software, IMEI number, file names and versions, language preferences, unique device identifiers, advertising identifiers, serial numbers, device motion information, and/or cellular network information
  • Log data, including server logs such as device IP address, date and time of access, application features or pages viewed, application processes and other system activities, browser type, and/or third-party sites or services used before interacting with the Site

3) Data obtained from other sources, including:

  • VERONICA THE LABEL business partners who assist in developing and delivering services on the Site, such as payment service providers, logistics or courier partners, site infrastructure partners, and others
  • Business partners through which Users create or access their VERONICA THE LABEL account, such as social media services or sites/apps using VERONICA THE LABEL’s API
  • Financial service providers, including credit rating institutions or agencies
  • Financial service providers (if Users use specific features)
  • Marketing service providers
  • Publicly available sources

Use of Data

VERONICA THE LABEL may use all or part of the data obtained and collected from Users for the following purposes:

  1. Processing all requests, activities, and transactions made by Users through the Site, including for product delivery purposes
  2. Providing features to deliver, realize, maintain, and improve our products and services, including:
  • Offering, obtaining, providing, or facilitating marketplace, insurance, financing, loan, and other products through the Site
  • Enabling features to personalize Users’ VERONICA THE LABEL accounts, such as Wishlist
  • Carrying out internal activities necessary to provide services on the VERONICA THE LABEL site/app, such as software troubleshooting, bug fixes, operational issues, data analysis, testing, research, and monitoring and analyzing usage trends and activities
  1. Assisting Users when communicating with VERONICA THE LABEL Customer Service, including:
  • Examining and resolving User issues
  • Directing User inquiries to the appropriate Customer Service staff
  1. Monitoring and improving VERONICA THE LABEL Customer Service responses
  2. Contacting Users via email, letter, phone, fax, etc., including but not limited to assisting and/or completing transaction processes or issue resolution
  3. Using information obtained from Users for research, analysis, product development, and testing to enhance the security and safety of Site services and to develop new features and products
  4. Informing Users about products, services, promotions, studies, surveys, news, updates, events, etc., both through the Site and other media. VERONICA THE LABEL may also use this information to promote and process contests and sweepstakes, provide prizes, and present relevant advertisements and content about VERONICA THE LABEL services and its business partners
  5. Monitoring or investigating suspicious transactions or transactions indicated to contain fraud or violations of Terms and Conditions or applicable law, and taking necessary action as a follow-up
  6. In certain circumstances, VERONICA THE LABEL may need to use or disclose User data for law enforcement purposes or to comply with applicable legal and regulatory requirements, including in the event of disputes or legal proceedings between the User and VERONICA THE LABEL

Disclosure of User Personal Data

VERONICA THE LABEL guarantees that there is no sale, transfer, distribution, or lending of your personal data to other third parties without your permission, except in the following cases:

  1. Disclosure of User data is required to partners or other third parties who assist VERONICA THE LABEL in delivering services on the Site and processing all User activities, including processing transactions, payment verification, product delivery, etc.
  2. VERONICA THE LABEL may provide relevant information to business partners in accordance with the User’s consent to use the partner’s services, including apps or other sites that have mutually integrated their API or services, or business partners with whom VERONICA THE LABEL has collaborated to deliver promotions, contests, or specialized services
  3. Communication between VERONICA THE LABEL’s business partners (such as logistics, payment providers, etc.) and Users is required for issue resolution and other matters
  4. VERONICA THE LABEL may provide relevant information to vendors, consultants, marketing partners, research firms, or similar service providers
  5. When Users contact VERONICA THE LABEL through public media such as blogs, social media, and certain features on the Site, communication between Users and VERONICA THE LABEL may be publicly visible
  6. VERONICA THE LABEL may share User information with its subsidiaries and affiliates to help provide services or process data on behalf of VERONICA THE LABEL
  7. VERONICA THE LABEL may share User data or information required for credit assessments with credit rating institutions or agencies or Credit Information Management Institutions (LPIP)
  8. VERONICA THE LABEL discloses User data in efforts to comply with legal obligations and/or valid requests from law enforcement authorities

Cookies

  1. Cookies are small files that automatically occupy space on the User’s device and function to store User preferences and configurations during visits to a website
  2. These cookies are not intended to access other data that Users have on their computer devices, beyond what Users have agreed to share
  3. Although a User’s computer device will automatically accept cookies, Users may choose to modify this through their browser settings by selecting to reject cookies (this option may limit optimal service when accessing the Site)
  4. VERONICA THE LABEL uses Google Analytics Demographics and Interest features. Data obtained from this feature, such as age, gender, User interests, etc., will be used for the development of the Site and VERONICA THE LABEL content. If you do not want your data tracked by Google Analytics, you may use the Google Analytics Opt-Out Browser Add-On
  5. VERONICA THE LABEL may use features provided by third parties to enhance its services and content, including customizing and displaying advertisements to each User based on interests or browsing history. If you do not want ads displayed based on such customization, you can adjust this through your browser

User Choices and Transparency

  1. Mobile devices (iOS, Android, etc.) generally have settings that prevent the VERONICA THE LABEL app from accessing certain data without User consent. iOS devices will notify Users when the VERONICA THE LABEL app first requests access to such data, while Android devices will notify Users when the app is first loaded. By using the app and granting access, Users are deemed to have given their consent to this Privacy Policy
  2. After a marketplace transaction is successfully completed, both Sellers and Buyers have the opportunity to provide ratings and reviews of each other. This information may be publicly visible with User consent
  3. Users may access and update information such as email address, phone number, date of birth, gender, address list, payment method, and bank account through the Settings feature on the Site
  4. Users may opt out of information or notifications such as newsletters, reviews, product discussions, private messages, or admin messages sent by VERONICA THE LABEL through the Settings feature on the Site. VERONICA THE LABEL may still send messages or emails regarding transaction details or account-related information
  5. To the extent permitted by applicable regulations, Users may contact VERONICA THE LABEL to withdraw consent for the acquisition, collection, storage, management, and use of User data. If this occurs, Users understand that they will no longer be able to use the Site’s services or other VERONICA THE LABEL services

Storage and Deletion of Information

VERONICA THE LABEL will retain information for as long as the User’s account remains active and may delete it in accordance with applicable legal regulations.

Updates to the Privacy Policy

VERONICA THE LABEL may change or update this Privacy Policy at any time. VERONICA THE LABEL recommends that Users read carefully and check this Privacy Policy page from time to time to be aware of any changes. By continuing to access and use the Site’s services or other VERONICA THE LABEL services, Users are deemed to have agreed to the changes in this Privacy Policy.

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